Refund and Return Policy
Refund and Return Policy
At Muro Art, your happiness is our highest priority. We are a family-owned business pouring our hearts into every product we create. Our team carefully crafts each piece with the utmost attention to detail and quality, because we want you to love your new murals as much as we love making them.
Our custom murals and wall art (including posters and canvases) are tailored to your specifications, including the wall size and designs. Once the order has been placed, we regret to inform you that we are unable to process the return or refund. If you have received an item that is damaged, does not match the specifications of your order or the item differs from the images displayed on our website, please contact us within 7 days of receiving your order. You can reach our supportive team via phone at [Your Phone Number] or email us at [Your Email Address]. To help us understand the issue, we may ask you to send a few photos of the product, to assess the situation.
We take great pride in our products, and if it appears that a mistake has been made on our end—such as a defect or printing error—we’ll take full responsibility. We are more than happy to arrange a replacement at no additional cost, or if you prefer, a full refund. Your satisfaction is our top priority, and we believe in taking care of our customers like family.
If the issue is determined to be outside our control—such as damage during installation or other actions—while we may not be able to offer a refund, we’re still here to support you. Our team is always ready to provide helpful advice and practical steps to address the situation. However, we are unable to cover installation fees or compensate for third-party installation errors, so we recommend reviewing the product thoroughly.
Thank you for choosing Muro Art Masters. We are here to ensure you are delighted with your purchase, and we are committed to making any issues right with care and dedication. Your satisfaction and trust mean everything to us, and we are always here to help.